Thanks for shopping at EshopTz
If you are not entirely satisfied with your purchase, we are very sorry to hear that, and we are here to help.
You have 30 days to return an item from the date you received the parcel.
Return of defect items should be completely due to a natural cause without any help from the user, meaning no external forces are involved during the usage of the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. If it’s been used and opened and found defect or different from what the vendor has claimed, it can also be returned but should be packed back in original packaging to be eligible for the return, refund or exchange.
Your item must be in the original packaging and also should have a proof of purchase
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card, mobile, or bank account (or original method of payment)